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Shipping
We try to ship all orders within 2 business
days, but we aim to ship all orders placed before 12:00pm EST, the same
business day. If your order is placed after 12:00pm EST, it will be shipped the
next business day. Shipping times may be extended due to high volume. If
shipping is delayed for any reason, we will contact you immediately. If there
are special shipping methods required, we will contact you prior to shipping
your order. We ship FedEx or best way.
Drop Shipping
We do not stock all items listed on the website
at all times. Those items will be drop shipped from our distributors. Due to
this, your items may be shipped in multiple packages. If items on your order
are out of stock from our distributors, you will be notified.
Returns
Return requests must be approved, processed, and
returned to our distribution center within 30 days of the original invoice date
All returns are subject to a restocking fee
All approved RMA’s must include the RMA number
and be in sellable condition as determined by Metal Fastener Supply or the
returned merchandise will be returned to the customer and denied credit
If the return was necessitated by our shipping
mistake we will pay for the return freight, otherwise freight is the customer’s
responsibility
Non–stocks, discontinued, and special-order
items including direct shipments from the manufacturer will not be available
for returns
All unprocessed RMA requests will be canceled on
the 31st day from invoicing
Claims, shortages, damaged or defective goods
must be reported within 10 days after receipt of shipments.
Claims for shortage or damaged material caused
by common carrier must be noted at the time of receipt and filed against
carrier responsible. The value of defective material is the limit of liability.
MANUFACTURER WARRANTY POLICY
In no event will Metal Fastener Supply be liable
for any incidental, indirect, special, punitive or consequential damages or
losses of any kind, including damages for loss of profits or revenue,
irrespective of the nature of the claim, whether in contract, tort, warranty or
otherwise. The maximum liability of Metal Fastener Supply, if any, for all
direct damages, irrespective of the nature of the claim, is limited to an
amount not to exceed the price the distributor paid for the particular product
at issue (or, if the claim involves services, the price paid for the product to
which such services relate).
Warranty claims must be made within the time
frame set forth in the manufacturer’s written warranty included with the
product, if any, and are subject to the terms and conditions of the
manufacturer’s warranty.
DEFECTIVE MATERIAL
The manufacturers’ written warranties apply to
all materials sold. No other warranty, expressed or implied is
offered. Contact Metal Fastener Supply for prior authorization before
returning defective material.
All shortages/damages must be noted on the
original freight bill from carrier and communicated to Metal Fastener Supply
within 10 working days. (All damages/shortages not noted on original freight
bill will not be issued credit.)