Shipping and Returns

Shipping

We try to ship all orders within 2 business days, but we aim to ship all orders placed before 12:00pm EST, the same business day. If your order is placed after 12:00pm EST, it will be shipped the next business day. Shipping times may be extended due to high volume. If shipping is delayed for any reason, we will contact you immediately. If there are special shipping methods required, we will contact you prior to shipping your order. We ship FedEx or best way.

Drop Shipping

We do not stock all items listed on the website at all times. Those items will be drop shipped from our distributors. Due to this, your items may be shipped in multiple packages. If items on your order are out of stock from our distributors, you will be notified.

Returns

Return requests must be approved, processed, and returned to our distribution center within 30 days of the original invoice date

All returns are subject to a restocking fee

All approved RMA’s must include the RMA number and be in sellable condition as determined by Metal Fastener Supply or the returned merchandise will be returned to the customer and denied credit

If the return was necessitated by our shipping mistake we will pay for the return freight, otherwise freight is the customer’s responsibility

Non–stocks, discontinued, and special-order items including direct shipments from the manufacturer will not be available for returns

All unprocessed RMA requests will be canceled on the 31st day from invoicing

Claims, shortages, damaged or defective goods must be reported within 10 days after receipt of shipments.

Claims for shortage or damaged material caused by common carrier must be noted at the time of receipt and filed against carrier responsible. The value of defective material is the limit of liability.

MANUFACTURER WARRANTY POLICY

In no event will Metal Fastener Supply be liable for any incidental, indirect, special, punitive or consequential damages or losses of any kind, including damages for loss of profits or revenue, irrespective of the nature of the claim, whether in contract, tort, warranty or otherwise. The maximum liability of Metal Fastener Supply, if any, for all direct damages, irrespective of the nature of the claim, is limited to an amount not to exceed the price the distributor paid for the particular product at issue (or, if the claim involves services, the price paid for the product to which such services relate).

Warranty claims must be made within the time frame set forth in the manufacturer’s written warranty included with the product, if any, and are subject to the terms and conditions of the manufacturer’s warranty.

DEFECTIVE MATERIAL

The manufacturers’ written warranties apply to all materials sold.  No other warranty, expressed or implied is offered.  Contact Metal Fastener Supply for prior authorization before returning defective material.

All shortages/damages must be noted on the original freight bill from carrier and communicated to Metal Fastener Supply within 10 working days. (All damages/shortages not noted on original freight bill will not be issued credit.)